Thanks, Vividseats, for pleasantly surprising me. Buying tickets via this company is like throwing the money into a black hole.
They are not transparent with all the fee cost upfront. The fees ended up cost as much as the tickets. Big scammer. Stay away from Vivid Seats site. Buy it directly from Ticketmaster. Customer service said all they could to is initiate a reroute of the ticket to our Hotel. Come to find out, I have to trust that the person who took 2 days to send them after my purchase would have to be the one responsible enough to initiate the reroute. As expected, they cannot be rerouted at this point and will be here by pm on Oct 29 for the pm game on Oct 30th.
Which again does me no good. When I told them I would dispute the claim they tried to intimidate me with their terms and how long a dispute would take. Vivid Seats is a heartless company!!!! I recently attended a Rolling Stones concert in Charlotte. I went to purchase ONE parking space through their website. The quantity counter was stuck at I've reached out to them repeatedly and they have claimed that they do not do the right thing and refund for human error. This is the worst company there can be to buy tickets.
Please if you don't want to waste your time and money look for a reliable company. At this time I made a claim with my bank for fraud in this place. I paid 2 tickets for a concert more than dollars and They never came, I called several times and they treated me very badly, they told me to queue at the concert until my tickets arrived in the mail, this is stupid, my tickets never arrived and right now I'm waiting for the refund.
I hope it's soon. I don't know how I didn't notice this scam, thieves. I have purchased tickets from many sites for concerts, shows, and games.
This site was by far the most inconvenient. My delivery date has been changed 3 times and now I will receive my tickets hours before my event. It is very inconvenient now that if I would have needed to sell them, I now don't have the choice to do so. Will not be using them again. In January , I bought 4 tickets to a show that was supposed to occur in May The event has been postponed twice, and is now supposed to occur in February I have tried multiple times to get a refund for the tickets I purchased.
Trying to get hold of Vivid Seats to talk to someone is always next to impossible. I was on hold for approximately 45 minutes the first time I called. As expected, they have a no refund policy. I don't know how companies can get away with these policies. I bought 4 tickets to a show that was supposed to happen in May , not February It is a kid-oriented show, and my two kids don't even like the performer anymore.
I reached out to my local state attorney general's office for consumer protection for help. They reached out to Vivid Seats, but all Vivid Seats does is ignore their requests for communication. In doing so, my only option is to now hire a lawyer to try and get compensated. I plan on never buying tickets from Vivid Seats again and recommend no one else buy tickets from them.
I bought some tickets twice because the website show an error: "Tickets are not available at this time", and it redirected me to the creation flow. Have we gotten it They won't return our emails. We can't ever get someone to talk to us. They are crooks! I am pissed! What's so funny is they have some type of guarantee! The company and employees are void of any integrity.
I guess it's time to call an attorney. Call me crazy but I refuse to let this go. Priced about the same as Ticketmaster but way ahead in service! Thank you, Jordan! Hi there! Please reach out to our sales department so that we can address your inquiries further if needed. We'll be able to more specifically speak about your potential purchase and answer any questions you may have.
Thank you! My experience is And when you don't they won't refund your money either they say all sales are final regardless if they furnish you tickets or not. I can't answer this question because they never sent me my tickets, so I would not know if they were legitimate or not They say all sales are final even though they don't provide the tickets Horrible service. Rip off. Do not use them. There is no refund policy. They wont help you find the tickets until its too late.
We encourage you to reach out to our customer service department via phone , email, or our LiveChat application so that we may help answer any questions you may have. Please reach out to our customer service department or email support vividseats. We'll be able to more specifically speak about your order and any questions you may have.
Please make sure to have your order number handy for faster service. Online ticket marketplace where fans can buy and sell tickets to sports, concerts, and theater events nationwide. Entertainment Tickets Share Share on Facebook. Share on Twitter. Add a note optional - e. Write a Review Ask a Question. Ratings On Other Platforms. Better Business Bureau. Corporate Values. Overview VividSeats has a consumer rating of 4. Positive reviews last 12 months : What reviewers want you to know Positive highlights I was ready to hit enter and order online but decided to call VividSeats customer service.
She gave me a little discount which was super nice and helped me to purchase tickets for the concert of my dreams! Critical highlights I have asked for my credit card to be refunded and I got screwed. The discounted ticket price is a scam because you pay the difference in " service charges " once you check out. Top Positive Review. Top Critical Review. Rating 5 stars 1, Other Verified purchase. Verified site experience. Contains image or video. English only.
Reviews that mention popular keywords customer service purchase tickets 70 credit card 53 ticket purchase 40 service charge 12 box office 10 order tickets 16 ticket order 18 ticket price Comment Thank you Share Helpful 2. Jamie D. Comment Thank you Share Helpful 0. Fred S. Comment Thank you Share Helpful 1.
Dan M. Comment Thank you Share Helpful Emily M. Scalping website. Verified purchase. Tip for consumers: Do not use vivid seats. Comment Thank you Share Helpful 3. Michael S. Lisa N. Eugene B. Really good phone rep! Trevor C.
Rhonda F. Shelley S. Seni C. Buy your tickets from Ticket Masters they send your money back if the event is canceled. No credit has been posted to my account. Vivid seats now claims I get a store credit. We agreed to pay it because it was the Rolling Stones. They proved, in the 8 pages of their terms and conditions that we agreed only canceled concerts get a full refund.
They offer store credit but I want my money back. We will never see the concert and will never get out money back. Do yourself a huge favor and do not purchase anything from Vivid Seats! Use any other ticket outlet, use a scalper, or skip the event. Vivid Seats is the worst to deal with if you have an issue. No customer service or customer care whatsoever. Only form letters or canned e-mail responses to any request. Purchased tickets to Andrea Bocelli at the Hollywood Bowl. Due to the pandemic, the entire Bowl season was cancelled.
This event will not be at the Bowl this year. Vivid Seats is using the postponed loophole to deny my refund request. West Virginia Fair and Chris Tomlin concert canceled! I bought tickets for a niece who lives in another country. The concert has been rescheduled x3. Vivid seats will not refund unless it is cancelled. I would not recommend nor will i ever use them again. Very difficult people to work with. I brought tickets to the moto gp for in the beginning of the year for Too many people are same the same thing.
Your money and your money alone. On July 23, I inquired about a credit for this cancelled event. I would think a quick check of the internet would confirm the cancellation. Also I have friends going on social media with the same warning. Vivid seats is a joke.
Do not give this website your money because you will not get any type of refund. Read negative review after negative review from the Illinois Better Business Bureau site …. I bought my tickets 3 months in advance of the original air date which was suppose to be July 19th I emailed vivid because they state you get tickets 36 hrs after you purchase. Stay away from this garbage company.
And now I have to wait 2 years almost just to go to the concert. Our concert was indefinitely postponed. They refuse to refund. A completely unethical business. Never ever will use them again! Will not refund concert tickets cancelled due to Covid, instead said I had tickets for event 11 months from now.
If anyone ever has a joint legal class action case, please let me know to be included. My concert was cancelled due to the recent pandemic outbreak. I submitted all proper documentation to receive a full refund for the tickets that I purchased, within the proper timeframe. I would rather pay extra money for a ticket that is from a reliable company, then from some scam artists!
They sneakily changed their cancellation policy as of about mid April They are refusing to issue refunds to those who purchased tickets before the contract change in April !
Do NOT tolerate this! It is a simple process!! They should not be allowed to get away with this. The St. Being a front line worker, I missed the email by days. Yet, they are refunding for an even that was cancelled for August 8th.
I purchased two baseball tickets redsox and Indians. In fall of 19 I purchased tickets to a hockey game for March date as a Christmas gift for my husband. Obviously the pandemic happened and a lot of events were postponed for months. I waited patiently to hear word that the event was getting rescheduled or officially canceled. It is now the end of May and I got an email from ticketmaster stating the game has been officially canceled. I reached out to vivid immediately to get the refund process started.
I got these tickets months ago and just want a refund at this point. Emailing and chatting have proved useless.
I will not be a returning customer. Very unhappy. Our concert was rescheduled due to Covid 19 and we are away on the newly scheduled date.
Some ticket sites offer refunds when there is a reschedule so we will certainly make sure we take our business elsewhere in the future. I purchased tickets from Vivid and my venue cancelled due to Covid. I understand that. They say that you are backed by their gaurantee if a venue is cancelled by artist for a full refund. They keep you chasing your tail and do a bait a switch. Do not believe their money back guarantee in writing. They will keep your money and find away to not refund you.
I will not recommend your site to anyone, pay me back my money, time now.. You guys need to do me right, I never received any tickets , but they canceled all ncaa basketball.
Big time scam. All they care about is money. Bought two tickets to a broadway show that ended up being cancelled due to the Coronavirus and it took them almost two weeks to finally agree with me that the show was cancelled. They finally agreed to give me a refund, said it would take weeks. I could only email or live chat them. The chat bot is dumb, and the phone system they have set up is completely broken. Do not, I repeat do not, use this site to purchase tickets.
You are better off buying from literally anywhere else. I am very close to hiring a lawyer at this point because they are playing with peoples money right now and using the coronavirus as an excuse. They should be closed and arrested for a fraud! I have ordered many event tickets from Ticketmaster, StubHub, Vivid Seats and numerous other ticket sites and have mostly always had a good experience, outside the outrageous fees. This last experience was not so.
My original purchase location was Vivid Seats, so no worries, right? Very misleading and will change my approach going forward. Horrible experience. Tickets are not only outrageously inflated but there are fees for special delivery plus. But they do not deliver you have to wait in an additional line at the venues will call.
I have ordered tickets from a multitude of companies for football playoffs. Plays, concerts, etc. And been so pleased but not this time. This is long distance travel so I wanted tickets in hand but asking over and over again got me no where. Even went through my credit card for a refund and that also refused. A pox on this company and hope others bad experiences close this place down. My responsibility was to pay for my tickets which I did.
The Nuggets office assure me that my tickets were never delivered to me. Forget their guaranty — it is worthless. Once they can show that the Seller has emailed the tickets they wash their hands of any responsibility to make sure that the buyer actually received the tickets and could open the email and access the tickets. They could care less. I have used Stub Hub maybe 50 times, never once had an issue. I have used Vivid 1 time and my tickets were sent via their app which did not have seat number just a section and row.
The people at the box office had no information about my tickets, they were very helpful, took about 20 minutes but nothing was sent from Vivid or anyone else. I contact Vivid and they tell me they sent me a link. A link that had no seat numbers so nothing would be honored. I tried to get a hold of Vivid and 45 minutes later, nothing.
I tried to get my money back and their customer service guarantee means nothing. You can only dispute something via text, so that was a joy as all I got were messages that were already typed out and got hung up on text at least 7 times.
In the end, I have to dispute it with my credit card company. They simply are dishonest and suck! I would skip something before I would use them.
Something went wrong with a transaction and VS ugly nature reveled itself. After calling them for over 1 month and being continually transferred to the wrong person, i wrote them an email and sent a hard copy letter to their corporate office.
They did not respond to either. It got to the point that I had to file complaints with Illinois AG office as well as the Illinois office that processes discrimination complaints. I felt they targeted me because i am a disabled Army veteran. At that time they brow beat me and tried to strong arm me with bully tactics. This company is by far the worst and nastiest company i ever dealt with.
I will only use Stub Hub going forward. Bought tickets from Vivid, the confirmed my purchase and said I would get an email from ticketmaster to accept the transfer.
No email arrived. Called Vivid 30 minutes before the show, they spent 45 minutes trying to get me an email, nothing. Theatre closed the doors and I never received tickets. I asked for a refund, they said they would investigate. Next day they called to say they have proof tickets were delivered and they will not refund. Buyer Beware!!! Tickets did NOT work. Customer service was horrible!! Purchased two tickets last week to a football game, and found the next day what the fees are.
Shame on me for not looking while shopping, but VividSeats does not clearly provide disclosures during the buying process that tell you exactly what you are paying.
I understood the ticket price, but not the full cost. I do not expect free, I know you are a for-profit business, I just find the lack of clear disclosure unacceptable, and will not be back to VividSeats anytime soon. Also, VividSeats promised two dates for the tickets to be sent, both passed without shipment and without explanation.
After calling them today they did expedite things for overnight delivery, but it took a phone call to get that. Going through their chat service and emailing them produced no results. I purchased theater tickets the day of the performance and never received them! I had to call customer service 4 separate times over the course of the 4 hours leading up to the play and was continually told that my tickets should arrive within the next 30 minutes — 1 hour.
Well I never received anything! To make matters worse it has been 2 weeks and now the company is refusing to issue me a refund. Horrible horrible customer service and a downright scam. Do yourself a favor and steer clear.
On Dec. I chose the exact date and paid a pretty hefty price. I would never plan that far in advance. Looks like their scam scheme is to sell fake tickets with a far off date so that the refund would not be possible. I contacted their customer service right away — they flat out refused to refund me.
I tried to send several emails — they kept sending robotic refusals in response. Now trying to get this resolved by paypal. I will never use this company and do not recommend anyone to use them either.
Terrible people. I was sold duplicate tickets when I got to the game they said someone else had already came in. I drove 12 hours and spent money on traveling, if it would have been a big game I would have been even more pissed to be turned away. Is Vivid Seats a legit site? Was this review? Interesting 0 LOL 0 Love 0. Vivid Seats — buyer beware — it's a scam November 2, pm. Interesting 1 LOL 0 Love 0.
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